THE ITEM I WANTED TO PURCHASED HAS SOLD OUT. WILL YOU BE GETTING MORE IN?
We do our best to re-stock our products as they go to give you the best possible selections to make you happy. If a product has sold out, please subscribe to our newsletter and be on the look out for updates!
HOW DO I PLACE A CUSTOM ORDER?
If you have any questions relating to big frame sizes or any custom printed canvases that are not available on our website, please contact us so we can give you a custom price quote as soon as possible. Wholesale and custom designs are also available, so please let us know how we can help.
I AM HAVING A HARD TIME PURCHASING A PRODUCT ON YOUR WEBSITE DUE TO A BUG. HOW CAN YOU HELP?
We would like to apologize for that; we do our best to make sure our store is available to every browser on every operating system. Due to browser compatibility issues, it is possible that you may sometimes be unable to view a website properly. If you are having trouble, you can try downloading the most up-to-date version of your browser and clear your cookies and cache – this can be done through your browser preferences. If this doesn't help, do not hesitate to contact us for support!
CAN I BECOME A COLLABORATOR ON THE PROJECT?
We are open-minded and love to collaborate with new people. If you feel inspired by our work and you are either a supplier, store owner, photographer, designer, illustrator, blogger, developer or if you have any god-given talent you would like to put to work, please send us your portfolio and we will contact you if there are any open opportunities.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
We usually ship out orders as they come: first in first out. If you have any particularly urgent requirements, do not hesitate to let us know so we can do our best to meet your needs. The turnaround time is from 2 to 7 days for Portrait From Photo and 1 to 2 weeks for Portrait on Canvas. Please note the turnaround time may vary depending on the details of your picture, your custom request and the workload. If you have any questions or if there is anything else we can help you with, please reach us out without hesitation.
We cannot guarantee delivery time for foreign countries where free shipping is not available. Shipping and handling charges will be indicated once your order is placed. They are calculated based upon your order total, and are based on the destination and level of service. Customs and duty fees are the responsibility of the recipient. We can ship your order faster than scheduled if required, so please make any special requests once your order is placed. If you need further details about shipping and warranty, please refer to our terms and conditions.
IS MY TRANSACTION SECURE?
Yes! All our payments are encrypted and processed through well-established payment gateways such as PayPal, Apple Pay, Bitcoin, Google Pay, MasterCard, Visa, American Express and any accepted major credit card company.
WHAT IS YOUR RETURN AND REFUND POLICY?
As each order is custom made and especially made for you, sold items cannot be returned or refunded but exchange is available. Please read our refund policy, terms of service and privacy policy before buying. If you need more details, feel free to contact us.
CAN I FIND YOUR PRODUCTS LOCALLY?
Coming soon: We are actullay collaborating with a number of local stores in North America and Europe. We will keep you posted – so please subscribe to our Newsletter.
ANY MORE QUESTIONS?
Please send us an email and we will reply you quickly!
CONTACT INFORMATION
me@madebyamen.com
+1 855 801 2636